For appointment-based businesses
A full diary. So where's the profit?
Mechanics, hairdressers, optometrists, audiologists, beauty, physio and more. We crunch your numbers, compare you with businesses like yours, and show you where the extra profit is hiding: gaps in the book, clients who don't come back, and what each visit earns.
Busy isn't the same as profitable.
Gaps in the diary
No-shows, late cancellations and unfilled slots add up to hours you pay for but never earn from.
Clients who don't rebook
Winning a new client costs far more than keeping one. Rebooking and retention show who drifts away.
Busy chairs, thin margins
A packed week doesn't help if each visit earns too little. Average spend and add-on sales tell the story.
You're too busy with clients to see the gaps. We spot where the diary leaks and where rebookings slip.
What we look at
The numbers that run an appointment business.
We compare your numbers with businesses like yours and put a dollar figure on each gap. Then we explain why it's off and what we'd change: booking, pricing, rostering, follow-ups or team.
"We're flat out but not making money" becomes a clear gap against businesses like yours, with a dollar figure on it.
What we do
Pick the level of help that suits you.
Performance Review
from $1,000 incl. GST
A one-off check-up that shows where the extra profit is. If we can't find $5,000 a year on paper, it's free.
See what's included →Performance Essentials
$950 a month incl. GST
A simple dashboard and a monthly catch-up. Extra sites $395 a month each, incl. GST.
See what's included →Performance Partner
from $3,000 a month incl. GST
Hands-on monthly support for growing and multi-site businesses.
See what's included →Site Audit
$1,250 incl. GST
A fresh pair of eyes on your business, including a mystery shop, with a clear to-do list for each site.
See what's included →Training days
from $4,500 incl. GST
A full day with your managers, built around your numbers, with live polling so everyone takes part.
See what's included →The Benchsmart Academy
from $99 per person incl. GST
Online training your team does at their own pace: Start, Lead and Own, launching soon.
See what's included →You'll know what each change is worth before you make it, so the biggest wins go first.
How it works
Take the free Health Check
50 quick questions, the best 6 minutes of your life. You get an instant score out of 100, then a written report from us, usually within 24 hours.
Book your free 20-minute call
Pick a time that suits and we'll go through your score together. No hard sell, promise.
Site Audit
A fresh pair of eyes on your business, from booking to checkout, including a mystery shop, with a clear to-do list of what to fix first.
Monthly performance support
A dashboard and a monthly catch-up to keep the momentum going, through Performance Essentials or Performance Partner.
Experience you'd struggle to hire, when you need it, for a fraction of the cost.
Curious how your business stacks up?
Book a free 20-minute call. We'll show you where the opportunities are. No hard sell, promise.